Ember Charging Coaster 2, Wireless Charging for Use with Ember Temperature Control Smart Mug, Copper

The Ember Charging Coaster 2 is an essential accessory for any Ember mug or cup owner. I use it interchangeably with both my Ember mug and my Ember cup (the one with the handle), as they both share the same compatible charging base.Setup is incredibly straightforward: just plug it into an outlet, place your Ember product on it, and it immediately starts charging. I purchased this as an extra coaster to keep at my office, ensuring my Ember is always ready to go at my workstation. It charges reliably every single time I place my mug on it. I make sure to keep the charging contacts on the bottom of my Ember products clean to maintain optimal connection.While I tend to drink my coffee within a reasonable timeframe, the product claims it can keep the cup charged indefinitely even while actively heating a beverage, which is a great feature for longer sessions. This coaster is the exact same product that originally came with my Ember, so it's a perfect match. Like all Ember products, it's on the pricier side for what it is, but for the convenience and functionality it offers, it's worth it if you need an extra or replacement charger.

I'm not happy to have had to buy a replacement coaster so soon after buying the mug, but I'm glad it was available. I didn't care about the color. My Ember mug is black, but the gold looks fine. At least my cup is charging again.

It was a good product but had to return. Didn't work with my cup.

love my ember mug and new charger, charges quickly!

I purchased an Ember mug/charger directly from Ember a couple of years ago for my wife. The mug works great and she loves it. At some point one of the pins on the charging coaster became depressed into the coaster. I was unable to fix it so I just got on Amazon and bought a new one. Now, within the warranty period, the same thing happened. The inner charging pin has depressed into the charging coaster and it does not work. So this time I got on Ember's web site and looked at support. Ember acknowledges the problem right on their support page. But they are no help.There is no phone number so I emailed them through their web site. I got an automated email in response asking me more questions. I answered them, sent them proof of purchase and hoped for the best. No response. A week later I emailed them again and asked them to get back to me. No response. I responded to an add on Facebook hoping they would see it and want to solve a customer issue. No response.So now I have a product under warranty that does not work and a company that does not care. I'm hoping this review might generate a response, but I am not holding out hope. If I hear from them I will update my comments. If I don't, I will do the same. But for right now, I would not recommend their product because of the company that DOES NOT STAND BEHIND THEIR PRODUCT.UPDATE: Heard back from them the same day I posted this. They wanted pictures of the coaster pins and the serial number on the bottom (which is unreadable). Sent that to them along with what I think of their customer service. Like I'm going to go through this crap for $30? But the mug, when it can charge is awesome. But it's expensive. That's why I am doing this. It's useless without the charger. I will update again when I hear from them next.

This is second charger plate for one cup. This one lasted 9 months, and both of them had a problem with the pin connectors not popping up to make connection. I feel they should last longer for what you pay for them. I do love my cup.

I loved the Ember mug I was gifted but the charging base started going bad after a year or so. Those dang pins! I had no choice but to buy a new base if I wanted to continue using my favorite mug. This new base worked great right out of the box and I’m back to enjoying hot coffee!

In a one-coffee-drinker household, an extra coaster is a budget-friendly alternative to purchasing two Ember mugs. And it’s more convenient than unplugging your only charger and moving it every time you get thirsty but the cat has your favorite chair.